We make sure joining instructions make it very clear as to the sign in process, so that we minimise the number of delegates failing to be able to access the meeting.

We encourage the viewing of specially created "User Guide Videos" that take participants through a brief visual journey on how to navigate through the features of the platform and event app. Ensuring that delegates feel informed and knowledgeable prior to the live broadcast reduces technical stress and user error on the day of the event and provides everyone with easy access to all the rich features. The result is more focused delegates that can dedicate time to interacting and participating.